Cancellation & Refund Policy
At Flight Wickets, we aim to provide a seamless and enjoyable experience for our users. However, we recognize that there may be circumstances where you need to cancel your participation in a contest or request a refund. This Cancellation & Refund Policy outlines the conditions under which cancellations and refunds are processed.
1. User-Initiated Cancellations
Before Contest Starts: If you wish to cancel your participation in a contest before it begins, you can do so within the time frame specified on the contest details page. If successfully canceled, any entry fees will be refunded to your account balance.
After Contest Starts: Once a contest has started, cancellations are not allowed. Entry fees become non-refundable as the contest's outcome depends on real-life player performance.
2. Cancellations by Flight Wickets
Insufficient Participants: If a contest does not gather the required number of participants, Flight Wickets reserves the right to cancel it. In such cases, all entry fees will be fully refunded.
Technical Issues: In the event of technical problems, server issues, or other unexpected situations that disrupt the contest, Flight Wickets may cancel the contest, and all participants will receive refunds.
Rule Violations: If a contest is canceled due to violations of our Fair Play Policy or other rules, participants involved in the violation may not be eligible for refunds.
3. Refund Policy
Eligible Refunds: Refunds are typically issued in the following cases:
- Contest canceled by Flight Wickets.
- Cancellation requested by users before the contest begins.
- Billing or payment errors.
Refund Method: Refunds will be credited to your Flight Wickets account balance. You can use the balance for future contests or request a withdrawal according to our withdrawal policy.
Non-Refundable Situations: Refunds are not available in the following cases:
- Disqualification from a contest due to rule violations.
- Losses incurred during gameplay based on the performance of selected players.
- Requests made after the contest has started or concluded.
4. Withdrawal of Account Balance
Requesting Withdrawals: You can request to withdraw your account balance at any time, provided you meet the minimum withdrawal requirements as specified on our platform.
Processing Time: Withdrawal requests are generally processed within 3-5 business days.
Fees: Flight Wickets may charge a small processing fee for withdrawals, and any applicable fees will be clearly communicated during the withdrawal process.
5. How to Request a Refund or Cancellation
Contact Support: To request a contest cancellation or refund, please reach out to our support team at [your contact email] with your request. Include details such as your account information, contest details, and the reason for the request.
Review Process: Our team will review your request and respond within 24-48 hours.
6. Policy Changes
Flight Wickets reserves the right to modify or update this Cancellation & Refund Policy at any time. Changes will be posted on this page, and it is your responsibility to review the policy periodically.
7. Contact Us
If you have any questions or concerns about this Cancellation & Refund Policy, feel free to contact us at [email protected].